Returns
Please contact our Customer Services team prior to returning goods. Goods returned by the customer without prior authorisation will not be credited. Please provide us with the following information:
- Customer name and address, account number, contact name and telephone number
- Reason for return of goods
Goods ordered in error or goods returned in a damaged state will be subject to a re-stocking charge as stated below and a credit is only given at our discretion. Please note that such goods are to be returned at the customer’s expense. If a carrier has to be arranged for collection a minimum charge of £20.00 will be applied. All goods are to be returned with their original packaging and labelling, if appropriate.
Consumables can only be returned if the original packaging is unopened and any seals are intact.
Unfortunately, we are not able to accept returns on certain products that are made to order or bought in specifically at your request, assembled prior to delivery, or assembled and installed unless they are faulty.
