Delivery

We deliver countrywide throughout the UK using designated couriers in your area. Whether it is a single box or a pallet, we pride ourselves on the speed of our service and customer care

Royal MailUPSDPD

 

UK Mainland delivery only

Free delivery available for orders over £50.00.  All orders below this value are subject to a £5.95 delivery fee.

Orders received before 1pm which are  in stock are normally despatched the same day and often delivered the next working day.

International

Currently not accepting international orders

Other Carriage Charges

Certain products are subject to an additional carriage charge. We reserve the right to charge carriage and packing for certain larger products, which may be delivered direct from the manufacturer.

General Terms

When accepting deliveries by carrier or our own transport please check you sign for the correct number of boxes as discrepancies cannot be resolved afterwards.

We can only supply chemicals to trade users and professionals and only on receipt of official orders.

All prices are inclusive of VAT, and VAT will be chargeable unless you can provide VAT exemption documentation before placing the order. Whilst every effort is made to hold prices and this is normally for the life of a published catalogue we reserve the right to change prices without notice due to exchange rate or supplier price increases.

All orders are supplied subject to our standard Terms and Conditions of Sale, and these are available on the website and on request.

Holidays

When placing orders before school holidays or shutdown periods please let us know whether you are able to receive deliveries during the closed or shutdown periods. We always assume you are open unless you advise us. Rejected deliveries may incur an extra delivery charge.

Returns

Please contact our Customer Services team prior to returning goods. Goods returned by the customer without prior authorisation will not be credited. Please provide us with the following information:

  • Customer name and address, account number, contact name and telephone number
  • Reason for return of goods

Goods ordered in error or goods returned in a damaged state will be subject to a re-stocking charge as stated below and a credit is only given at our discretion. Please note that such goods are to be returned at the customer’s expense. If a carrier has to be arranged for collection a minimum charge of £20.00 will be applied. All goods are to be returned with their original packaging and labelling, if appropriate.

Consumables can only be returned if the original packaging is unopened and any seals are intact. 

Unfortunately, we are not able to accept returns on certain products that are made to order or bought in specifically at your request, assembled prior to delivery, or assembled and installed unless they are faulty.